Data and security
Answers for users, IT and purchasing
What we really do with your data, what you can ask for and what we do not offer today. In one place, without badges we have not earned.
Frankfurt, Germany (DigitalOcean) Production and files in the EU
Daily encrypted backups Off-site, in an AWS region in the EU
Encrypted connections TLS on every connection
Cloud service only No version for your own servers
01 Data protection
Where the data is and how it is protected
Hosting
- Production
- Frankfurt, Germany (DigitalOcean)
- Files
- Drawings, documents and invoices in DigitalOcean Spaces, Frankfurt
- In transit
- TLS on every connection
- On-premise
- Not offered
Backups
- Frequency
- Daily
- Encryption
- Encrypted before upload
- Location
- Off-site, in an AWS region in the EU
- Restores
- Restore procedure documented and tested against development environments
Accounts
- Passwords
- Stored as bcrypt hashes, never in plain text
- Sessions
- One active session per user across all Weldia apps; sessions end on logout
What we store
- Account
- Name, email, company, billing address, invoices
- Designer
- Your drawings
- WPS
- The documents you write, including welder names and qualification references you enter
- Purpose
- Processed to provide the service. Weldia does not sell or share this data.
02 Certification
Preparing for certification
- ISO/IEC 27001
- Information security
- Preparation in progress
- ISO 9001
- Quality management
- Preparation in progress
We are working towards both certifications. Neither has been awarded yet.
03 Processors
Who processes the data for us
The binding and complete list is in the privacy policy.
- Hosting
- DigitalOcean, Frankfurt
- Edge network
- Cloudflare
- Backups
- Amazon Web Services, encrypted backups, EU
- Mailjet, transactional email
- Payments
- GP webpay; card numbers never touch Weldia servers
- Analytics
- Google Analytics, Microsoft Clarity and Meta, on the public website and sign-up pages
04 Limitations
What we do not offer today
Not available today. Ask us where each one is on the roadmap.
- Single sign-on (SAML or OIDC)
- Two-factor login
We do not show certification badges, an SLA or guaranteed availability.
05 Questionnaires and contact
A questionnaire or a question about your data
Vendor security questionnaires: completed before for enterprise buyers, answered on request
Account deletion and data questions go to info@weldia.com
Questions are answered by the people who build the product. Write to info@weldia.com.